By Roxana Babiciu on Oct 08, 2013
CEOs have a big challenge on their hands. Many are trying to handle the urgent demands of customer service with core business process that are often 15 or even 20 years old. “It’s the equivalent of taking a tricycle to a Formula One race,” says Mark Hurd in his most recent LinkedIn Influencer blog. With modern technology empowering consumers, CEOs need to future-proof their companies by focusing on the customer.