Posted by: lherod | March 10, 2010

Avoiding the Technical Risks of Third-Party Support

Don’t end up skating on thin ice! First TomorrowNow, then Rimini Street. Who will be the next to challenge Oracle for support services? Oracle.com has outlined some important points to keep in mind.  Just a few:

No other support organization can match Oracle’s breadth and depth of technical expertise, advanced support technologies, or global reach.

Oracle is the only vendor who can provide fixes for the PeopleSoft PeopleTools and JD Edwards Technology Foundation technology platforms.  Without support directly from Oracle, customers may be exposing their mission-critical systems to significant risks.Without updates to the PeopleTools and Technology Foundation platforms, customers run the risk of running their mission-critical applications on a technology platform that is unsupported.

Customers who choose a third party support vendor assume a significant risk that the vendor may not be able to provide the required business functionality, or meet support service level agreements. With Oracle, you can ensure that your systems are up to date with the most current tax and regulatory requirements where available.

More details……..


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