In an era of strict financial management discipline, why do companies still fail to generate sufficient returns in a timely fashion from their enterprise application investments? In most cases, the answer is a lack of an effective enterprise application training platform that supports software implementations and upgrades throughout the entire project lifecycle. Through interviews with service providers, this white paper identifies the most important capabilities of an effective enterprise application training platform. The white paper also examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades.
The discussion includes a close look at the five factors—business alignment, communications, training, measurement, and support and reinforcement—that determine the success or failure of enterprise application implementations and upgrades. The conclusion reached is that using an effective enterprise application training platform to address these critical success factors allows an organization to reduce the time required to realize—and often exceed—the expected returns on their enterprise software investments.
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